Terms of service

These terms apply to every order with Linen Room, a trading name of Little Valet Ltd, company number 17257296, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

Orders and prices

We confirm the item list and total on WhatsApp after collection. Prices are as shown on our prices page at the time of booking. Payment is due on confirmation, by secure link.

Collection and delivery

Free for orders of £49 or more, otherwise £8. If nobody is available at a booked delivery window and no safe place was agreed, a redelivery fee may apply.

Care

We clean items according to their care labels. Where an item has no label, or the label conflicts with safe cleaning, we will ask you first. We are not responsible for pre-existing damage, weak seams, colour loss in non-colourfast fabric, or items you ask us to clean against our advice.

If something is not right

Tell us within 48 hours of delivery and we will re-clean it free of charge. If we lose or damage an item through our own fault, we will pay its fair value, allowing for its age and condition, up to a maximum of 10 times the price we charged to clean that item. This does not affect your statutory rights.

Uncollected items

If we cannot return items after reasonable attempts over 60 days, we may dispose of them after giving you written notice.

Short-let accounts

Regular host accounts are invoiced weekly on 7-day terms, with a minimum charge per collection as shown on the short-let page.